Privacy Policy

Last Updated: January 7, 2026

This Privacy Policy explains how CrowdWatch ("CrowdWatch," "we," "us," or "our") collects, uses, shares, and protects information when you use our website, applications, APIs, and related services (collectively, the "Service").

We do not sell personal information.

1. Information We Collect

a. Information You Provide

Name, email address, username, and profile information
Profile preferences and settings (content categories, notification preferences, viewing history)
Communications with us (support requests, feedback, survey responses)
Payment details (processed by third-party payment providers such as Stripe; we typically receive transaction identifiers and status, not full card numbers)
Creator and business registration information (business name, social media links, website URL)

b. Information Collected Automatically

Device information: IP address, device type, browser type and version, operating system
Usage data: pages viewed, features used, clicks, search queries, time spent on the Service
Cookies and similar technologies (see Section 4 for details on cookie usage)
Log data: server logs, error reports, performance metrics (we use Sentry for error tracking)

c. Third-Party Platform Data

If you connect a third-party account (e.g., YouTube, Twitch, Facebook, Instagram, LinkedIn, Patreon), we may receive limited data authorized by you and permitted by that platform, such as:

YouTube: Your public profile information, channel details, and streaming schedule (via YouTube API)
Twitch: Your username, profile picture, stream status, and schedule information
Facebook/Instagram: Your public profile information and live streaming data (if you authorize access)
LinkedIn: Your public profile information (if you connect your account)
Patreon: Your creator profile information and tier details (if applicable)

We only request the minimum permissions necessary to provide our Service. You can revoke these permissions at any time through the respective platform's settings.

2. How We Use Information

We use the information we collect to:

Provide and operate the Service: Display content schedules, send notifications, manage your account
Personalize your experience: Recommend content based on your preferences, customize your dashboard, suggest creators to follow
Process payments: Handle subscriptions, manage billing, and issue receipts (through our payment processor)
Communicate with you: Send service updates, respond to support requests, deliver notifications you've requested
Improve the Service: Analyze usage patterns, test new features, fix bugs, optimize performance
Ensure security: Prevent fraud, abuse, and security incidents; enforce our Terms of Service
Comply with legal obligations: Respond to legal requests, protect rights and property, comply with applicable laws

3. How We Share Information

We may share information with:

Service providers: Companies that process data on our behalf:
- Clerk (authentication and user management)
- Supabase (database hosting)
- Vercel (application hosting and CDN)
- Railway (backend services hosting)
- Stripe (payment processing)
- Sentry (error tracking and monitoring)
- Email service providers (for transactional and notification emails)
Legal authorities: If required to comply with law, legal process, or governmental request, or to protect the rights, property, or safety of CrowdWatch, our users, or the public
Business transferees: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity
With your consent: We may share information with other parties when you explicitly consent or direct us to do so

4. Cookies and Tracking Technologies

We use cookies and similar technologies (web beacons, pixels, local storage) for:

Essential functionality: Authentication, security, session management
Preferences: Remembering your settings and choices
Analytics: Understanding how users interact with the Service (we use Vercel Analytics)
Performance: Monitoring errors, load times, and service quality

You can control cookies through your browser settings. Note that disabling cookies may affect certain features of the Service.

5. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

Account information: Retained while your account is active and for a reasonable period after closure (typically 90 days)
Usage data: Retained for up to 2 years for analytics and improvement purposes
Payment records: Retained for up to 7 years to comply with tax and financial regulations
Legal hold data: Retained as long as necessary to comply with legal obligations

You can request deletion of your data at any time by contacting us at privacy@thecrowdwatch.com.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information, including:

Encryption in transit (HTTPS/TLS) and at rest
Secure authentication through Clerk
Regular security audits and monitoring
Access controls and role-based permissions
Employee training on data protection

However, no system can be guaranteed 100% secure. You are responsible for maintaining the security of your account credentials.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Restriction: Request that we limit how we use your information
Objection: Object to certain processing activities
Data portability: Receive your data in a machine-readable format
Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise these rights, contact us at privacy@thecrowdwatch.com. We will respond to requests within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect and how we use it
Right to delete personal information (with certain exceptions)
Right to opt-out of the "sale" of personal information (note: we do not sell personal information)
Right to non-discrimination for exercising your rights

To make a request, email privacy@thecrowdwatch.com or call us (contact information to be added after incorporation).

9. Children's Privacy

The Service is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you are between 13 and 18, you may only use the Service with parental or guardian consent. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. International Users

CrowdWatch is based in the United States. Your information may be processed and stored in the United States or other countries where we or our service providers operate. These countries may have data protection laws different from your home country.

By using the Service, you consent to the transfer of your information to the United States and other countries. We take appropriate safeguards to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy with a new "Last Updated" date and notify you of material changes through the Service or by email.

Continued use of the Service after updates constitutes acceptance of the revised Privacy Policy.

12. Contact

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

Email: privacy@thecrowdwatch.com

Mailing Address: To be updated after incorporation.